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Shipping Information

Order Handling Information

Order Fulfillment

Orders take up to 48 hours to process before shipping but usually ships within 24 hours. Most orders placed before 10 AM CST will ship the same day, excluding holidays. Orders placed after 12 noon CST will ship the next available business day. Orders placed over the weekend will ship on the following Monday, excluding holidays. Expedited orders (UPS 2-Day and UPS Overnight) receive priority processing. If your shipment requires special attention, we are more than happy to try our best to accommodate your special requests. Please contact our Customer Service Department with your needs and, if applicable, your order number at 1 (855)-232-6634 Option 2 (1-855-BE CONFIdent) or email us at customerservice@covillow.com.

Domestic Shipping Information

Shipping to APO/FPO Addresses

A standard order sent to an APO/FPO address will be charged a flat rate of $12.95 and must be shipped via USPS. Delivery times vary depending on location and may take up to 15 business days.

Shipping to a Post Office (PO) Box

We do not offer shipping to PO Boxes at this time. Please use your actual address for shipping. Any orders entered with a PO Box shipping address will delay processing.

Address Corrections / Undeliverable Addresses

Costs associated with incorrect addresses are charged by UPS and passed along to you, the customer. However, address corrections can be made, free of charge, before your order has shipped by contacting our Customer Service Department at 1 (855)-232-6634 (1-855-BE CONFIdent) or by e-mail at customerservice@covillow.com.  Orders already shipped requiring a change of address or a correction will incur a $12 fee. In the event an order cannot be delivered and is returned a $6.95 return shipping fee is charged. Upon receipt of the returned shipment you have the following options available:

  1. We are happy to reship the item for an additional $6.95 via UPS Ground. Since the package incurred a return shipping fee of $6.95, this option is $13.90. Please let us know if we need to update the shipping destination at this time.
  2. We can simply return the item to stock and refund your card the product cost minus the incurred return shipping fee of $6.95.

Domestic Shipping Services

We ship all domestic orders via UPS. We are more than happy to expedite your order at the following rates:

Domestic Time in Transit

The UPS Domestic Ground Map supplied below outlines domestic ground transit times from our Kansas City, MO distribution facility. All transit times given are estimates, delivery may take longer for some, extended areas. For help with selecting the appropriate shipping method, you can contact our Customer Service Department at 1-855-232-6634 or customerservice@covillow.com.

Standard Domestic Shipping via UPS Ground arrives within 2-4 business days. This includes processing time.
Please reference the UPS Ground Map below for more details on transit times for this service.

UPS 2-Day Air Shipping arrives within 2-3 business days.

UPS Standard Overnight Shipping arrives within 1-2 business days.


International Shipping Information

International Shipping Services

The following shipping rates apply to international packages:

*Your shipping cost does not include duties, taxes or customs clearance charges. Your local authorities will invoice you separately for these items, when applicable.

International Time in Transit

International orders are shipped via UPS Priority Mail and arrive within 7-15 business days. All transit times given are estimates and may take longer for some countries and customs procedures. Customs and clearance is beyond the control of both, Covillow, LLC and UPS.

Tracking Your Shipment

Order History & Tracking

You will receive an e-mail with the tracking number when your order ships.  Please use the tracking number and instructions on that e-mail to track your order on the freight currier’s website.

Additionally, shipments can be tracked through the respective carrier’s websites (www.ups.com and www.usps.com).

Please contact Covillow, LLC’s Customer Service Department at 1-855-232-6634or customerservice@covillow.com with any additional questions regarding your shipment. Kindly have your order number ready, if applicable.

5401 S. FM 1626 Suite 170-481, Kyle TX 78640  •  855-232-6634